Refund and Returns Policy

Effective Date: 01-10-2023

Thank you for shopping at Kreezal!

We take pride in delivering the finest quality products to our valued customers. Please read this Refund and Returns Policy carefully before placing an order, as it outlines our policies regarding refunds and returns for international shipments.

Order Placement and Delivery

When placing an order with Kreezal, please review your order carefully, including the size, color, and quantity of items, as well as your shipping address.
Our international shipping typically takes 18-20 days for delivery. Please keep this timeframe in mind when placing your order.

Refunds

We regret to inform you that due to the complexities of international shipping and to ensure fairness to all customers, we do not offer refunds for orders once they are placed.
Before completing your purchase, we encourage you to carefully review your selections and consult our size guides to ensure that the items you order meet your expectations.

Returns

As we do not offer refunds, we also do not accept returns for international orders. All sales are final.

Defective or Damaged Items

In the rare event that you receive a defective or damaged item, please contact our Customer Support team at [email protected] within 7 days of receiving your order. We will work with you to address the issue and provide a suitable solution.

Terms and Conditions

Before making a purchase, we strongly recommend that you carefully review our Terms and Conditions, which outline the details of your agreement with Kreezal regarding the use of our website and the purchase of our products.